Large selection of bike products and friendly service!
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In order to qualify for free shipping, your order must meet the following criteria:
Qualifying orders will automatically be detected during checkout and a free shipping option will be offered.
All orders are shipped from Montreal and therefore are in no way subject to unexpected fees (such as duties or brokerage). Orders are dispatched via Canada Post in 1 to 4 days with more than 80% of orders shipping in 2 days or less. Shipping rates are automatically calculated at checkout according to your order's content and destination. Please contact us if you need an express shipping service or have any special requests regarding delivery.
We do not offer in-store pickup at this time. All orders placed on our website must be shipped out to you.
Federal and/or provincial taxes are applied to orders during checkout according to where the package will be delivered.
Province / Territory |
Sales Tax |
|---|---|
| Alberta | 5% GST |
| British Columbia | 5% GST |
| Manitoba | 5% GST |
| New Brunswick | 15% HST |
| Newfoundland | 15% HST |
| Northwest Territories | 5% GST |
| Nova Scotia | 15% HST |
| Nunavut | 5% GST |
| Ontario | 13% HST |
| Prince Edward Island | 15% HST |
| Quebec | 5% GST + 9.975 QST |
| Saskatchewan | 5% GST |
| Yukon | 5% GST |
So your new gear isn't quite meeting your expectations, or maybe you just ordered the wrong item? No problem - you are welcome to return your gear to us within 30 days of the delivery date. In order to be eligible for return, your gear must meet the following requirements:
Do not use the manufacturer's packaging as shipping box when returning your gear. We reserve the right to refuse or limit refunds for returned items not meeting the above conditions.
Returns that meet the above criteria are processed without restocking fee, however, if your order initially qualified for free shipping, but upon returning your gear no longer qualifies, the value for the shipping will be deducted from the refunded amount.
There are two ways to process an exchange, and both methods begin with you placing a new order for the replacement product you wish to receive:
If you want to receive the new product asap, your new order will be processed right away and ship out before we even receive the returned product. Your credit card will be charged for your new order, and the refund for the returned product will be processed independently as soon as we receive it.
Alternatively, you can send the unwanted product back to us and your new order will only be dispatched once we receive the returned package. Only the price difference will be charged (or refunded) to your credit card.
Products on sale with a discount of 20% or more are clearout items and are final sale. These products cannot be returned for refund or exchange. We invite you to consider advertising this product locally (for example on Kijiji) to sell it.
Special orders involve products that we do not stock and that are sourced specifically upon your request. Products of special orders cannot be returned nor exchanged. Special orders cannot be modified or cancelled once placed.
Follow these steps to initiate a return:
Outspokin Cycles
{your order number here}
867 Hamilton Rd
London, ON
N5Z 1V8
