USE OF OUR WEBSITE
By accessing our website, you, the user, agree to the terms and conditions set here.
We strive to provide top of the line customer service and we will do everything in our power to deliver your order as quickly as possible. However, we are not responsible for delivery or processing delays beyond our control. Orders are typically dispatched in 1 to 4 business days, with more than 80% of orders shipping out in 2 days or less. Upon placing your order, we will notify you right away should we forecast any delays with the fulfillment of your order.
We aim to provide accurate information and ensure this website is current and contains no inaccuracies. We reserve the right to make corrections or update information on this website at any time and without notice, including prices and product availability, as soon as a mistake is noticed. Orders are subject to applicable federal and/or provincial taxes according to the shipping destination of the order. All prices listed on this website are in Canadian dollars and are subject to confirmation upon placing your order.
At the time of placing your order, an authorization is run on your credit card which is an approval to ensure there are sufficient funds available to pay for the transaction. Your order will display status 'processing' once you have placed it and before it is dispatched. Processing time includes a review of your order, consolidation of items, packing, and shipping. During the processing phase of your order and before actually charging your credit card, we reserve the right to cancel your order at our discretion, or modify your order with your approval, should any errors be detected during the review of your order. Your credit card will only be charged once your order is ready to be shipped.
CUSTOMER SERVICE ADVICE
Our staff is readily available to answer any cycling questions you may have. Gear advice provided by CanadaBicycleParts staff, including answers to compatibility questions, is provided in best effort given the fact that we do not know, nor could we inspect the exact configuration of your bike. The advice we provide is accurate to the best of our knowledge and we invite you to do a double check on your end. Outspokin Cycles is not responsible for advice that turns out to be incorrect.
USER GENERATED CONTENT
By submitting content, you warrant having copyright of that content and authority to submit it. Content posted by users to our website is considered non-confidential and non-proprietary. We prohibit the contribution of unlawful, defamatory, or threatening content. We reserve the right to refrain from publishing or removing any inappropriate content at our discretion.
We provide links to other websites for your convenience. Such third-party sites are independent of Outspokin Cycles meaning we have no control nor liability over these websites. We do not thoroughly review nor monitor the content of third-party websites and posting their links as convenience is not to be considered an endorsement.
RETURNS & EXCHANGES
Information pertaining to the return or exchange of products is outlined in our Returns Policy.
Outspokin Cycles, our directors and employees are in no event liable for any indirect, incidental, or consequential damages arising out of the use of this website, our services or products, whether or not these damages were foreseeable, and whether or not we had been advised of the possibility of such damages.